Resellers Portal

 
Kluwer Law International

Monthly Newsletter

If you wish to subscribe to our monthly newsletter which includes our latest published titles, please send an email in which you state that you would like to sign up for our monthly newsletter to international-marketing@wolterskluwer.com

Forthcoming Titles

If you wish to receive the Forthcoming title list via email (monthly), please send an email in which you state that you would like to sign up for the Forthcoming Titles list or click here to see the list.

Placing Orders

Please always provide the following details with your order:
Bill to details including VAT number when applicable.
Ship to details including contact name and telephone number, email address.

Book orders can be placed as follows:

By email: wolterskluwerorders@wolterskluwer.com wolterskluwerorders @wolterskluwer.com
By telephone: +44 (0) 330 333 0061
By Nielsen BookNet TeleOrdering: our mnemonic is KLT – For more information on Teleordering, please click here
By Nielsen PubEasy – For more information, please click here

By post:
Wolters Kluwer International Group
Rockwood House
Haywards Heath
West Sussex
RH16 3DH
United Kingdom

Print subscription orders can be placed as follows:

By email: international-sales@wolterskluwer.com

By post:
Wolters Kluwer International Group
Zuidpoolsingel 2
2408 ZE Alphen aan den Rijn
The Netherlands

Print Back Issues journals 2 years and older are only available from:
EU-Asia-RoW based customers:
Schmidt Periodicals GmbH
Dettendorf Römerring 12
D-83075 Bad Feilnbach
Germany
Tel: +49 8064 221
Fax: +49 8064 557
Email: schmidt@periodicals.com
www.periodicals.com

Direct back issues requests from North American based customers to:
William S Hein & Co Inc
2350 North Forest Road
Getzville
NY 14068
United States of America
Telephone 00-1-716-882-2600
Fax 00-1-716-883-8100-
Email: mail@wshein.com

Online subscription orders can be placed as follows:

By email: international-sales@wolterskluwer.com.
Orders for online products have to include end-user details including contact name and email address and end users VAT number along with your order/PO reference.

Metadata Info

We can provide you with a Metadata (ONIX) feed for our book titles. Please email us at international-sales@wolterskluwer.com and provide us with your name, email address, and telephone number.

You will then be contacted by us in order to set up the automated feed.

Terms and Conditions for Resellers

The following standard discounts are applicable:

Books: 20%
Journal subscriptions print and online: 5%
Loose Leaf publications and supplements: 10%
Extended reductions available based on level of stock, bulk orders and/ or promotional activity. Contact international-sales@wolterskluwer.com to discuss opportunities.

Book Series
We have several book series to which your customer can subscribe. The minimum subscription period is 12 months. All titles published in the series will automatically be send to you with a (proforma) invoice. Your customer will receive 20% discount on list price of the titles published in the series and you will receive your discount on this the reduced list price.

Postage and Handling
Postage and handling is 12% of the order value for surface mail. For expedite shipping, please contact our customer service for information:

Phone: +44 (0) 330 333 0061
Shipping to your UK Freight Forwarder will not be charged.

Delivery times
The delivery times are based on the distribution network for individual countries.
Generally accepted delivery times:
UK 2-3 Working Days
Europe 4-9 Working Days
Middle East 5-10 Working Days
Central and South America 8-14 Working Days
Africa 8-14 Working Days
Asia 8-14 Working Days

Returns/cancellations

Book Cancellation Policy
Books returned within 30 days along with the invoice marked “cancel” will receive full credit when received in mint/resalable condition (Valid on order quantities less than 50 copies) Stickered books and damaged books are not considered saleable. Authorization to return is not required if returned within 3 months.
Shortages and damaged goods should be reported within ten (10) days upon receipt. For claims against titles which have already been invoiced, please always mention:

  • Invoice number and date
  • Customer number
Supplements cannot be returned for credit unless authorized by us. In this event please contact international-customerservice@wolterskluwer.com international-customerservice @wolterskluwer.com

Subscription Cancellation
All new 12-month subscriptions may be declined within the first 14 days for full credit. After the 14 day period, we can stop deliveries/access but no credit/refund will be provided.
Where should returns go?
CPI ANTONY ROWE
Attn: Return of Goods
UNIT 6, Bumper’s Farm Industrial Estate,
Chippenham, Wiltshire, SN14 6LH
United Kingdom

Payment terms

For books: proforma or 30 days from invoice date unless otherwise agreed with us in writing.
For journal subscriptions: 30 days from invoice date unless otherwise agreed with us in writing.

Currency for books:
Bill to outside United Kingdom: EURO – €
Bill to: United Kingdom: British Pounds – £
Bill to: The Americas: US Dollars – $

For subscriptions the currency is based on the end-user:
End user based outside United Kingdom: EURO – €
End user based in United Kingdom: British Pounds – £
End user based in The Americas including Canada: US Dollars – $

Payment methods

For security purposes we cannot accept any credit card details via email.
On our invoices, you will find the link for secure online payment for credit card payments as well as our bank details. We accept VISA, American Express, Euro card/MasterCard.
Credit Management: Credit accounts available upon request. Please contact our team at lrs-creditmanagement@wolterskluwer.com lrs-creditmanagement @wolterskluwer.com

Who do I contact for claims, queries?

ClaimsClaims are to be made within three months after the invoice date only.
Email: international-customerservice@wolterskluwer.com international-customerservice @wolterskluwer.com
Phone: +44 (0) 330 333 0061

For queries regarding books and loose leaf publications:
Email: international-customerservice@wolterskluwer.com international-customerservice @wolterskluwer.com
Phone: +44 (0)330 333 0061

For queries regarding journals and online products:
Email: international-sales@wolterskluwer.com
Phone +31 172 641562

If you would like to learn more about our Kluwer Law International portfolio or if you have any questions, please contact us:

  international-sales@wolterskluwer.com  |    + 31 172 64 1562