If you wish to subscribe to our monthly newsletter which includes our latest published titles, please send an email in which you state that you would like to sign up for our monthly newsletter to firstname.lastname@example.org
If wish to receive the Forthcoming title list via email (monthly), please send an email in which you state that you would like to sign up for the Forthcoming Titles list or click here to see the list.
Please always provide the following details with your order:
Bill to details including VAT number when applicable.
Ship to details including contact name and telephone number, email address.
Book orders can be placed as follows:
By telephone: +44 (0) 330 333 0061
By Nielsen BookNet TeleOrdering: our mnemonic is KLT – For more information on Teleordering, please click here
By Nielsen PubEasy – For more information, please click here
Wolters Kluwer International Group
Print subscription orders can be placed as follows:
By email: email@example.com
Wolters Kluwer International Group
2408 ZE Alphen aan den Rijn
Print Back Issues journals 2 years and older are only available from:
EU-Asia-RoW based customers:
Schmidt Periodicals GmbH
Dettendorf Römerring 12
D-83075 Bad Feilnbach
Tel: +49 8064 221
Fax: +49 8064 557
Direct back issues requests from North American based customers to:
William S Hein & Co Inc
2350 North Forest Road
United States of America
Online subscription orders can be placed as follows:
By email: firstname.lastname@example.org.
Orders for online products have to include end-user details including contact name and email address and end users VAT number along with your order/PO reference.
We can provide you with a Metadata (ONIX) feed for our book titles. Please email us at email@example.com and provide us with your name, email address, and telephone number.
You will then be contacted by us in order to set up the automated feed.
Terms and Conditions for Resellers
The following standard discounts are applicable:
Journal subscriptions print and online: 5%
Loose Leaf publications and supplements: 10%
Extended reductions available based on level of stock, bulk orders and/ or promotional activity. Contact firstname.lastname@example.org to discuss opportunities.
We have several book series to which your customer can subscribe. The minimum subscription period is 12 months. All titles published in the series will automatically be send to you with a (proforma) invoice. Your customer will receive 20% discount on list price of the titles published in the series and you will receive your discount on this the reduced list price.
Postage and Handling
Postage and handling is 12% of the order value for surface mail. For expedite shipping, please contact our customer service for information:
Shipping to your UK Freight Forwarder will not be charged.
The delivery times are based on the distribution network for individual countries.
Generally accepted delivery times:
UK 2-3 Working Days
Europe 4-9 Working Days
Middle East 5-10 Working Days
Central and South America 8-14 Working Days
Africa 8-14 Working Days
Asia 8-14 Working Days
Book Cancellation Policy
Books returned within 30 days along with the invoice marked “cancel” will receive full credit when received in mint/resalable condition (Valid on order quantities less than 50 copies) Stickered books and damaged books are not considered saleable. Authorization to return is not required if returned within 3 months.
Shortages and damaged goods should be reported within ten (10) days upon receipt. For claims against titles which have already been invoiced, please always mention:
- Invoice number and date
- Customer number
All new 12-month subscriptions may be declined within the first 14 days for full credit. After the 14 day period, we can stop deliveries/access but no credit/refund will be provided.
Where should returns go?
CPI ANTONY ROWE
Attn: Return of Goods
UNIT 6, Bumper’s Farm Industrial Estate,
Chippenham, Wiltshire, SN14 6LH
For books: proforma or 30 days from invoice date unless otherwise agreed with us in writing.
For journal subscriptions: 30 days from invoice date unless otherwise agreed with us in writing.
Currency for books:
Bill to outside United Kingdom: EURO – €
Bill to: United Kingdom: British Pounds – £
Bill to: The Americas: US Dollars – $
For subscriptions the currency is based on the end-user:
End user based outside United Kingdom: EURO – €
End user based in United Kingdom: British Pounds – £
End user based in The Americas including Canada: US Dollars – $
For security purposes we cannot accept any credit card details via email.
On our invoices, you will find the link for secure online payment for credit card payments as well as our bank details. We accept VISA, American Express, Euro card/MasterCard.
Credit Management: Credit accounts available upon request. Please contact our team at email@example.com lrs-creditmanagement	@wolterskluwer.com
Who do I contact for claims, queries?
Claims – Claims are to be made within three months after the invoice date only.
Email: firstname.lastname@example.org international-customerservice	@wolterskluwer.com Phone: +44 (0) 330 333 0061
For queries regarding books and loose leaf publications:
Email: email@example.com international-customerservice	@wolterskluwer.com Phone: +44 (0)330 333 0061
For queries regarding journals and online products:
Phone +31 172 641562