Order Cancellation Policy
Please Note: orders are generally processed through our system within 24 hours, so we may be unable to cancel your order before it is shipped.
Cancellation Requests for U.S. & Latin American Customers:
- Tel: 1-800-234-1660 (U.S.)
- Fax: 1-800-901-9075 (U.S.)
- Tel: +1-301-698-7100 (outside U.S.)
- Fax: +1-301-695-7931(outside U.S.)
Cancellation Requests for Europe and Rest of World Customers:
- Tel: +44 1767 604 958
- Fax: +44 1462 480 947
Cancellation Terms and Conditions
Book Cancellation Policy
Books returned within 30 days along with the invoice marked “cancel” will receive full credit. (Valid on order quantities less than 50 copies). No credit will be issued for books held more than 30 days.
CD-ROM Subscription Cancellation
All new CD-ROM subscriptions may be returned within the first thirty days for full credit. After the thirty-day review period, Kluwer Law International’s cancellation policy will apply. Renewal subscriptions will receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies. That policy is as follows:
If your cancellation request is received by Kluwer Law International prior to the tenth of the month, that cancellation will be effective the first of that month. If your cancellation request is received after the tenth of the month that cancellation will be effective the first of the following month.
Please see the scale below to determine the amount of credit, if any, that you would receive should you choose to cancel your Kluwer Law International CD-ROM subscription.
Months of Service Credit to your account
5--12 No credit will be given
Internet Subscription Cancellation
No cancellation can be accepted for a current subscription if the subscription is active and the payment has been processed.