In this first handbook on Online Dispute Resolution (ODR) what is likely to
become one of tomorrow’s incontrovertible topics in the field of arbitration,
a well-known expert in ODR guides the reader through the reasons to use IT and
its practicalities, the choices made by the prevalent arbitration institutions
in this regard, and the legal limits to the use of such technologies. His
powerful ‘toolbox’ includes a wealth of practice guidelines, drafting
suggestions for arbitrators or parties wishing to use IT, and checklists and
reminders to be used in practice. Among the efficiency-promoting IT tools
thoroughly explained are the following:
• case management websites;
• live notes;
• ODR platforms as ready-to-use solutions;
• online filing; and
The presentation focuses on the IT systems developed by major arbitral
institutions like the International Chamber of Commerce (ICC), the American
Arbitration Association (AAA), and the World Intellectual Property
Organization (WIPO), with detailed guidance through their case management
websites, virtual case rooms, extranets, and other IT tools allowing
Contents, Abbreviations, Foreword, Preface, Introduction
Chapter 1: Setting the stage I. Developments of IT
in dispute resolution II. Why IT? III. When to use IT? IV.
How to use IT? V. Fundamental communication
Information technologies for arbitration I. Case management II.
Videoconferencing III. Other uses of technology IV. Technologies
of the future? 3D Shared virtual workspaces
Chapter 3: Current practice at arbitration institutions I. State of
practice II. Guidelines of the International Chamber of Commerce
Chapter 4: Legal framework I. Due process issues II.
Chapter 5: Practice guidelines I.
Frequent concerns and responses II. E-mailing III.
Videoconferencing IV. Defining a communications protocol
Chapter 6: Drafting suggestions I. Arbitration
agreements II. Procedural order III. Initiation form IV.
Incident form Chapter 7: Checklists, reminders,
and charts I. Main tasks II. E-mailing III.
Videoconferencing VI. Charts for IT usage, Bibliography, List of
figures Index, About the Author